LI82.85-P-072356 - New map data cannot be downloaded from the Mercedes me Portal(For internal use only!)-爱扳手

- New map data cannot be downloaded from the Mercedes me Portal(For internal use only!) -

主题编号	LI82.85-P-072356
版本	2
功能组	82.85 Navigation and Communication systems
日期	03-25-2021
有效性	Model series 118 with code 548/549 and 365 Model series 167 with code 548/549 and 365 Model series 177 with code 548/549 and 365 Model series 247 with code 548/549 and 365 Model series 253 with code 548/549 and 365 Model series 293 with code 548/549 and 365 Model series 213/238/257/290 with code 548/549 and 365
更改原因	Distribution list expanded and translation must be checked

投诉

The customer is not shown the new map version in the Mercedes me Portal, even though a new version is available.

The Mercedes me Portal displays the message "For technical reasons the Mercedes me Connect service Online Map Update is unfortunately unavailable. For brand new vehicles, it may take up to a week before you can use the service. Please try again later".

This message is shown even though the vehicle is not brand new.

原因

Synchronization between the MBUX multimedia system (A26/17) and the Mercedes me back end.

补救

Ensure that the customer has waited at least 7 days so that the vehicle has had time to connect to the back end.

If this requirement has been met, perform the following in the MBUX multimedia system using XENTRY Diagnosis: Adaptations -> "Mercedes me connect timer: Reset".

After the teach-in process, ensure that a CAN BUS idle has been completed and that the MBUX multimedia system has an online connection before restarting synchronization with the back end.

Note: The map data is available again in the Mercedes me Portal at the latest 24h after performing the diagnostic service.

症状

症状
Communication/information / Communication / Navigation / Navigation - Function / There is no navigation announcement
Communication/information / Communication / Navigation / Navigation - Function / Route guidance incorrect/implausible