- MBUX multimedia system: Voice Control System voice output and general system complaints (For internal use only!) -

主题编号
LI82.85-P-073243
版本
1
功能组
82.85 Navigation and Communication systems
日期
07-09-2021
有效性
Model series 118 with code 548/549 and 355
Model series 167 with code 548/549 and 355
Model series 177 with code 548/549 and 355
Model series 247 with code 548/549 and 355
Model series 253 with code 548/549 and 355
Model series 293 with code 548/549 and 355
Model series 213/238/257 with code 548/549 and 355
Model series 243 with code 548/549 and 355
更改原因
Validity adapted

投诉

Intermittently there is no voice output via the MBUX multimedia system (A26/17) in navigation mode or when using Voice Control System.

The MBUX multimedia system (A26/17) responds to voice commands but there is no feedback or no voice commands are output for navigation route guidance.

Various general system problems may occur.



原因

Software release of MBUX multimedia system (A26/17).


补救

-If necessary create a system backup so that the customer's settings can be restored afterwards -> Home -> System -> System Backup.

-If voice output is permanently unavailable (no navigation announcements or no voice output during a "Hello Mercedes" dialog), or if a general system problem occurs, carry out a user data reset -> Home -> System -> Reset.

-Then check whether the navigation and Voice Control System announcements are output.

-If the function is still not available, then the following must be performed but without replacing the hard drive beforehand: XENTRY Diagnosis -> Adaptations -> Commission after replacement of component "Head unit hard drive".

-Then check whether the navigation and Voice Control System announcements are output.

If the problem remains, then perform a "User Data Reset" again with -> Home -> System -> Reset.


Note: In this case, please also refer to document LI82.85-P-071952.


症状
症状
Communication/information / Communication / Navigation / Navigation - Function / There is no navigation announcement
Communication/information / Communication / Voice control system VCS / Voice output faulty

操作号/损坏代码
操作号
操作内容
时间
损坏代码
提示
82-9905 Perform HU software update ZM 87100