- Vehicles with code 077 (HERMES dummy) - Mercedes me connect services including emergency call system (eCall) among other things are not available (For internal use only!) -

主题编号
LI82.85-P-073420
版本
1
功能组
82.85 Navigation and Communication systems
日期
08-05-2021
有效性
Model series 118, 177, 213, 247, 253, 238, 257 with code 362 and code 077.
更改原因

投诉

On vehicles with code 077 (HERMES dummy) the following equipment scopes are subject to function restrictions:

The availability of the listed equipment/services can vary depending on the market and model series involved.

351 Mercedes-Benz Emergency Call System

·Automatically or manually activated emergency call

Mercedes me connect Standard Services

·Software updates

·Remote Retrieval of Vehicle Status such as, e.g. fuel level

·Telediagnosis, vehicle diagnosis

·Online Maintenance/Accident or Breakdown Management


355 Extended MBUX functions

·Online functions of MBUX voice assistant "Hey Mercedes"


367 Preinstallation for Live Traffic Information

·Traffic information in real time, including Car2x-communication


502 Preinstallation for map updates

·Update of navigation card through Over-the-Air update


01U Preinstallation for Navigation Services

·Display of parking area and weather information

·Digital Logbook

·Digital fuel payment through "Fuel & Pay"


365 Hard disk navigation

·Office functions in the car

·Online destination search (including entry through What3Words)


00U Remote Services

33U Remote Services Plus

·Remote Door Locking and Unlocking

·Remote Window and Sunroof Control

·Storage of profiles in vehicle with personalization options such as mirror setting

·Query of Vehicle Locator / geographic location monitoring


34U Premium Remote Services

·Remote Door Locking and Unlocking

·Remote Window and Sunroof Control

·Storage of profiles in vehicle with personalization options such as mirror setting

·Query of Vehicle Locator / geographic location monitoring

·Stolen Vehicle Help


37U Advanced Remote Services

·Remote Door Locking and Unlocking

·Remote Window and Sunroof Control

·Storage of profiles in vehicle with personalization options such as mirror setting

·Query of Vehicle Locator / geographic location monitoring

·Engine remote start


20U Preinstallation for digital key handover

· Share vehicle/vehicle key with friends and family members using the Mercedes me App


P54 URBAN GUARD vehicle protection

·Theft notification and parking damage detection using the Mercedes me App


P82 URBAN GUARD Plus vehicle protection

·Theft notification and parking damage detection using the Mercedes me App

·Stolen Vehicle Help

·Emergency key deactivation


12U Preinstallation for Concierge Service

·Exclusive telephone assistance and information service


PBP Energizing Package

PBR ENERGIZING Plus Package

·Energizing Comfort programs and networking with Garmin Smart Watches / Fitness Tracker

·Mercedes me Energizing App


Note: The control unit for the telematics services (HERMES) is not listed in the diagnosis session, because a non-functional "HERMES dummy" is installed.

文件
名称
DBE mit SOS Sticker.png
Einleger_Betriebsanleitung_0005845015_buchblock.pdf

原因

Supply shortages for semiconductor components.

Affected vehicles are identified by code 077 (SPECIAL ASSEMBLY HERMES COMMUNICATION MODULE).


补救

Do not perform any operations, because the vehicle is in a defined as-built configuration.


Note: As soon as the required parts become available, the HERMES communications module will be retrofitted to these vehicles as part of a service measure.

Information on this will be provided through the usual communication channels for field measures.


症状
症状
Communication/information / Telematics service / Emergency call / SOS button is nonfunctional
Communication/information / Telematics service / Emergency call / No/faulty vehicle position transferred
Communication/information / Telematics service / Emergency call / Cannot connect call
Communication/information / Telematics service / Emergency call / No/faulty vehicle data transferred
Communication/information / Telematics service / Customer hotline / MB info nonfunctional
Communication/information / Telematics service / Vehicle status and configuration / Remote door unlocking/locking / Malfunction
Communication/information / Telematics service / Locating services / Vehicle position/vehicle locating / No/faulty vehicle data transferred
Communication/information / Telematics service / Locating services / Vehicle position/vehicle locating / No/faulty vehicle position transferred
Communication/information / Telematics service / Locating services / Vehicle position/vehicle locating / Cannot connect call
Communication/information / Telematics service / Accident and breakdown management / No/faulty vehicle data transferred
Communication/information / Telematics service / Accident and breakdown management / No/faulty vehicle position transferred
Communication/information / Telematics service / Accident and breakdown management / Cannot connect call
Communication/information / Telematics service / Customer hotline / MB-Info button nonfunctional
Communication/information / Telematics service / Customer hotline / No/faulty vehicle data transferred
Communication/information / Telematics service / Customer hotline / No/faulty vehicle position transferred
Communication/information / Telematics service / Customer hotline / Cannot connect call
Communication/information / Communication / Internet/email / Internet function / No connection possible
Communication/information / Communication / Internet/email / Internet services / Service unavailable
Communication/information / Telematics service / Activation/deactivation / Control unit cannot be activated/deactivated
Communication/information / Telematics service / Maintenance and telediagnosis / Telediagnosis button nonfunctional
Communication/information / Telematics service / Vehicle status and configuration / Vehicle homepage / Registration not possible
Communication/information / Telematics service / Maintenance and telediagnosis / Maintenance data are not transferred
Communication/information / Telematics service / Maintenance and telediagnosis / Telediagnosis data are not transferred
Communication/information / Telematics service / Vehicle status and configuration / Remote vehicle status query / No display/message
Communication/information / Telematics service / Vehicle status and configuration / Vehicle function programming / Programming not possible
Communication/information / Telematics service / Vehicle status and configuration / Vehicle function programming / Malfunction