Reference SSM74389
Models Discovery / L462
Discovery 3 / L319
Discovery Sport / L550
New Range Rover Evoque / L551
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Range Rover Velar / L560
Title Global Concern Manager (GCM) Browser Compatibility
Category Non Technical
Last modified 15-四月-2019 00:00:00
Symptom 803000 Running Change
Content
Issue:  Retailers have reported they are unable to enter the mileage when creating a FRED request.

Concern: Investigations have shown the Retailers are using a browser other than Internet Explorer. Global Concern Management (GCM) is designed and built to be fully compatible with Internet Explorer 11.

The JLR Retailer IT Policy Guide V3.0 (6th April 2018) is located on the Global Retailer Portal. Section 2.9 states the only browser compatible with all JLR Systems is Internet Explorer 11.

Action: . When using Global Concern Management (GCM), only use Internet Explorer 11.